How to Change a User’s Password

Only users with admin rights are able to change a user’s password. Changing a user’s password is done via webmail.

  1. Log in to webmail i.e. with an email administrator account.
  2. On the top menu bar, click Domain Settings (gear with globe icon).
  3. On the navigation pane click on Accounts.
  4. Double-click on the user account that you want to change the password.
  5. Click on the ellipsis ‘‘ button at the top of the content pane.
  6. Click Change Password; the Password modal will appear.
  7. Enter in the following details:
    • Password: enter a password for the account. The password requirements are displayed and will change from Red to Green when the requirements have been met.
    • Confirm Password: re-enter the password.
  8. Click Save.
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