How to Change a User’s Password

Only users with admin rights are able to change a user’s password. Changing a user’s password is done via webmail.

  1. Log in to webmail i.e. https://webmail.yourdomain.com with an email administrator account.
  2. On the top menu bar, click Domain Settings (gear with globe icon).
  3. On the navigation pane click on Accounts.
  4. Double-click on the user account that you want to change the password.
  5. Click on the ellipsis ‘‘ button at the top of the content pane.
  6. Click Change Password; the Password modal will appear.
  7. Enter in the following details:
    • Password: enter a password for the account. The password requirements are displayed and will change from Red to Green when the requirements have been met.
    • Confirm Password: re-enter the password.
  8. Click Save.
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