How to Create a New Email Account

Only users with admin rights are able to create email accounts. Creating a new email account is done via webmail.

  1. Log in to webmail i.e. https://webmail.yourdomain.com with an email administrator account.
  2. On the top menu bar, click Domain Settings (gear with globe icon).
  3. On the navigation pane click on Accounts.
  4. When the Accounts section loads, you will see a variety of tabs – Users, Aliases, Administrators and User Groups. To create a new email account ensure the Users tab is selected.
  5. Click on New; the New User modal will appear.
  6. Enter in the following details:
    • Username: enter the email account name i.e. akin.okoronkwo. Do not enter in the full email address i.e. akin.okoronkwo@yourdomain.com.
    • Password: enter a password for the account. The password requirements are displayed and will change from Red to Green when the requirements have been met.
    • Confirm Password: re-enter the password.
  7. Click Save.
  8. The User Details section will now load. Here you can change the default settings for the user or leave as is.
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