How to Change a Mailbox Password

Only users with admin privileges can change the password of a mailbox that does not belong to them. Changing a mailbox password is done via webmail.

  1. Log in to webmail i.e. with an administrator account.
  2. On the top menu bar, click More to expand the drop-down menu, then click Domain Settings. 
  3. Click on the mailbox name you want to modify.
  4. Click on the vertical ellipsis button to expand the drop-down menu, then click Change Password.
  5. In the Password modal that pops up, enter the following details:
    • Password: enter a password for the account. The password requirements are displayed below the password fields and will change from red to green when the requirements have been met.
    • Confirm Password: re-enter the password.
  6. Click Save.
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